How can we help?

Please be aware that the official UNIQLO email and social media accounts are as follows:



*UNIQLO official social media accounts are marked with the following certification mark next to the account name:



Please beware of fake accounts and emails pretending to be or from UNIQLO.
UNIQLO will NOT use accounts without the certification mark or Gmail to make any event/activity announcement or contact any customer.

Attention

● If you receive a suspicious email, SMS or SNS message, please refrain from taking the following actions:

・Access the URL described / contained in the email, SMS or SNS message
・Open attachments
・Reply to / Answer questionnaires
・Reply to / Forward messages
・Call the phone number listed in the email, SMS or SNS message

Also, please delete suspicious emails and messages, mark them as spam, block the sender account, etc.

● If you place an order through a non-UNIQLO official website, you may run into problems such as not receiving the product or receiving a counterfeit product. Please check the address displayed in your browser to see if you are accessing the UNIQLO official website.

● Should you want to confirm the email/message you have received or report unofficial accounts, please contact us by clicking here <Click Here> or swiping to the bottom of the page and clicking ‘Chat Support’ during service hours: 10:00-17:00.

How to identify fake websites, emails and accounts

[Fake Website]

The correct address of the UNIQLO official website is［www.uniqlo.com/in］.
Please note that the imitation sites have different domains such as [www.uniqlo●●●●●.com] and [www.●●●uniqlo.com].
Characteristics of counterfeit sites:
 
・The bank account name does not match that of the operating company
・The contact email address is a free email address
・The prices of all products are extremely low

[Fake Email]

If you receive a suspicious email, please check the sender and see if it is from UNIQLO.

Characteristics of counterfeit addresses:
 
・In front of @, alphabets with no meaning are randomly listed.
Example: lhwiagfpsy@ml.store.uniqlo.com

・Different alphabets such as "uniqlo" to "unlqio" by quoting UNIQLO's domain as below.
Example: ●●●●●●@unlqio.com/in

[Fake SNS account]

Official accounts have the following verification badge next to the account name. Badges will not appear on fake accounts.

・UNIQLO Official Facebook Account

・UNIQLO Official IG Account