If any of the following applies, please check the relevant page:
Defective Products

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Please review the [Return & Exchange Conditions] before proceeding with each procedures.

Table of Contents
＊Return & Exchange Conditions
＊Where to do Returns and Exchanges
＊Related FAQ Articles

Return and Exchange Deadline

Store Purchases
Within 30 days from the date of purchase items can be exchanged at any UNIQLO India store.
Within 30 days from the date or purchase items can be returned at the purchased store only.
Detailed Return & Exchange Policy (store purchase)

Online Orders
Within 30 days from the date of purchase can only be returned. More information will be available in your [Online Purchase] 
Detailed Return & Exchange Policy (online purchase)

Note: Online Orders cannot be exchanged by mail or at any offline store.

Items required for Returns and Exchanges

Items must be in brand-new condition unused, unwashed, and complete with all original accessories such as product tags, stickers, buttons, etc. Additionally, they must not fall under the category of “Items Not Eligible for Exchange or Return” listed below. 


For purchases completed at a UNIQLO Store
Purchases made in-store can only be exchanged or returned in-store.
Exchange can be made at any store, while Return can only be processed at the store of the original purchase. 

• Paper receipts and e-receipts (please bring all receipts given to you at the store)

*Returns cannot be processed if the [Product List] from the purchase history is presented. Please see staff to assist with finding e-receipt if opted at purchase.

For purchases completed at the Online Store
Purchases made online can only be returned & refunded by mail. Products cannot be exchanged for a different size or color in-store or online.

Products that Cannot be Exchanged or Returned

• Heattech Items  
• Products that have been used or washed    
• Items that are scratched, damaged, dirtied, or soiled
• Products that have been hemmed or altered
• Items missing accessories or with damaged/soiled accessories
• Items without original tags, damaged tags
• Innerwear, including underwear and bras
• Any packaged item
• Purchases made abroad
• Click Here for detailed non-returnable item list

Additional items required for Exchange & Return

Please Note

• Voucher value is non-refundable both for in-store & online purchase
• Shipping Fee 250 INR is non-refundable for online purchase
• Return shipping fee 50 INR will be deducted on every/per return order from the item value for online purchase 
• Alteration & gift wrap fee is non-refundable both for in-store & online purchase
• Refunds will be processed in the original mode of payment only both for in-store & online purchase
• Refund shall reflect in your source account within 5-14 business days (depending upon your bank) once processed at UNIQLO India.

  
 

Store Purchases 

Exchange
At any UNIQLO Stores nationwide

Return
UNIQLO store where the original purchase was made

Online Orders (including Click & Collect, Home Delivery)

Return & Refund
Online Store (Return once successfully submitted will be picked up by our courier partner in 1-3 days)

Exchange
Currently exchange is not allowed for online purchases.

  For detailed steps on returns and exchanges, please refer to the helpful articles below: