Frequently asked questions:
How to Create Return
Step 1: Please Login into your account on app/website
Step 2: Go to your Order history
Step 3: Select the order against which you want to return the items
Step 4: Select the Items that you want to return and create return
Step 5: Courier person will pick up the items in 1-3 business days.
FOR More information Please click here
Return Policy
If you want to know more about the items that are returnable and our policies, please click here
Exchange Option for Online purchase: Currently Exchange is not available for Online purchase; you can only return the items through website/App (Not at store) and we will refund as per the return policy.
When will I recieve my refund of Returned items - Please refer to our detailed process of return & refund.
Step 1: Return request accepted on our website
Step 2: Return Pick-up to be done from your location within 2-4 business days
Step 3: The return order reaches our warehouse within 5-7 business days depending upon your location
Step 4: Once the return order reached our warehouse quality check is processed within 24-48 hours
Step 5: Post the quality check passed the refund is issued to the original payment method
Step 6: the processed refund will reflect in your account within 7-14 business day depending upon your bank
If Your amount has been DEDUCTED and No order confirmation/Not able to see the order in your order history page–
• Don't worry in such cases it gets refunded back to you
• Please wait for 1-4 Business days for the amount to show back in your account/card
• For UPI PAYMENT - amount will get refunded back to your account linked with UPI ( It will not show in your UPI APP)
• If your issue still remains after 4 business days-Please contact our customer service team
Contact Us by Email
We will request you to fill this only once. As creating multiple request for same case delays the resolution time
