How to Calculate Refund Amount (Voucher)?
The refund will be based on the amount originally paid for the product. We do not offer price adjustment for any differences due to future mark down or promotional sales.
Please note that below deductions may apply to your refund:
- Shipping fees: Non-refundable.
- Gift Service fees: Non-refundable.
- Alteration fees: Non-refundable.
- Voucher value: Deducted proportionally may apply.
Please note that when returning an item from an order where a voucher has been applied, the value of the voucher will be deducted as a proportion dependent on the value of the item. Please be aware that the voucher will lose its value and cannot be replaced when refunding an item.
Please refer to the below examples as your references:
Total: 5000 INR
Items purchased: Item A 2000 INR, Item B 900 INR, Item C 1100, Item D 1000 INR
Voucher applied: 500 INR (minimum purchase 5000 INR required)
500 INR voucher is allocated proportionately across all items based its value in the purchase.
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Item A (2000 INR) → 40.00% of the order → 200 INR voucher deduction
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Item B (900 INR) → 18.00% of the order → 90 INR voucher deduction
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Item C (1100 INR) → 22.00% of the order → 110 INR voucher deduction
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Item D (1000 INR) → 20.00% of the order → 100 INR voucher deduction
Refund Scenarios
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If you return the Item A (2000 INR): The refund amount will be 1,800 INR (Refund = 2000 INR − 200 INR = 1,800 INR)
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If you return the entire purchase (5000 INR): The refund amount will be 4500 INR (Refund = 5000 INR − 500 INR = 4500 INR)
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Q. I have only been partially refunded, when will I receive the rest of my refund?
A. Please check the deduction criteria listed above as your return may have been subject to these.
Additionally, if you returned products from another order within the same parcel, this may have resulted in a significant delay in processing or an incorrect refund.
Please note that refunds are often processed in multiple batches. This means the total refund amount may be split across several transactions, so you might see only part of the refund initially. It can take a few additional days for the full refund to be reflected in your account. Please be assured that the remaining amount is on its way. -
Q. I haven’t received my refund.
A. Please click (here) to see the [Refund Timeline].
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