About Click & Collect
About Click & Collect
Click and Collect is a delivery option for online ordering which offers a convenient way for you to collect your online orders in store with no shipping cost. You can shop online anytime, and our online warehouse will ship your order to any of our UNIQLO India stores for you to collect.
Table of Contents
＊How it works
＊Charges & Delivery Lead Time
＊How to Collect & Collection Period
＊Q&A
- Choose 【Click & Collect】 in 【Delivery Option】
- Find your preferred store in store locator by postal code or city name
- Click 【SELECT】 once located the store and click 【PICK UP IN THIS STORE】
- Proceed to payment option and checkout
Enjoy FREE shipping with no minimum spend when you place your online order using Click & Collect.
【Important Note】
- Click & Collect orders are shipped from various locations and deliver to the store for your collection.
- Some products may require additional delivery time due to alterations or stock availability.
When your parcel arrives at your selected UNIQLO store and is ready for collection, you will receive an email with a QR code for pickup.
Please present the QR code/ UNIQLO APP membership ID/ Order Number(Last 7 digits) at the cashier counter to collect your parcel.
The parcel will have 14 days from the arrival date to collect.
【Important Note】
- Uncollected orders will be automatically cancelled and refunded. The refund will take 7-14 working days.
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Q. Can I change my pickup location?
A. We cannot change your store pickup location after order confirmed.
However, you may cancel the online order within 30 mins after the order confirmed and place a new online order. -
Q. How to check my order delivery status?
A. UNIQLO APP
1. Launch the UNIQLO APP.
2. Click membership profile icon (bottom right).
3. Click the 【Purchase HISTORY]】.
4. Log in your UNIQLO online account.
Website
1. Click membership profile icon (bottom right).
2. Log in your UNIQLO online account .
3. Click 【Purchase history】 on the left menu. -
Q. What will happen if exceed the collection period (14 days) for Click & Collect?
A. Your order will be cancelled and refund without contact from UNIQLO. The refund may take up to 7 -14 working days upon receiving the refund confirmation email.
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Q. After I collect my Click & Collect order, can I return an item immediately at the store?
A. Please note that our physical store unable to proceed your refund if the order was paid via 【Online Payment】.
Kindly follow the return method below depending on the payment method that you opted for your online purchase (Website / App).
● Refund for 【Online Payment】 Purchase: Click here -
Q. How can I change my selected store for the click & collect order once placed?
A. Please refer to the link for complete details.
Contact UNIQLO India
CHAT SUPPORT
(Including Public Holidays & Weekend)
