Please review the [Return & Exchange Conditions] before proceeding with each procedures.
 

• Visit any UNIQLO India physical store.
• Bring along: original invoice or purchase receipt, and the product(s) in original packaging with price tags and labels. [Check: Return & Exchange Conditions]   
• Queue at the cashier counter and request for a product exchange.
• Return & Exchange Policy (Store Purchase)

Important Notes

• You can exchange for any product of the same or higher price value. For higher-value items, you will need to top up/pay the price difference.
• For exchange into a lower-value product, please consider a return and refund instead.    
• After exchanging, you will no longer be able to receive a refund.   
• Exchange is subject to the availability of colours and sizes at the physical store.

Return

• Items should be intact with the original tags 
• Items should not fall under non-returnable list    

Refund

• For QR Scan payment will be refunded as cash.
• UNIQLO Vouchers are non-refundable. 
• For Refund Timeframe and other details, please check [Refund Method and Timeframe] here.

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  Q. What is the return & exchange validity period?

      
      

  A. We accept returns and exchanges within 30 days from the date of purchase in-store. Example: If you received the parcel on May 1, we can process it until May 30. 

      
      
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  Q. Do you accept return or exchange without the original receipt/price tag/item label?

      
      

  A. No. As per our Return & Exchange Policy, the UNIQLO receipt (invoice), price tag, and item label must be presented in original condition for all refunds and exchanges.

      
      
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  Q. Can I exchange at a different store from the original store?

      
      

  A. Yes, you can exchange your purchase at any UNIQLO store in India.  

      
      
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  Q. Can I exchange online-exclusive products (extra sizes, collaborations, etc.) at the store?

      
      

  A. No, it cannot be returned or exchanged at an offline store.
      Please consider returning the item for a refund and placing a new online order. 

      
      
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  Q. Which items are not allowed for return or exchange?

      
      

  A. Innerwear and packaged items cannot be exchanged or returned due to hygiene policy. Click here for non-returnable item list

      
      
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  Q. Do you accept return or exchange for items that have been altered?

      
      

  A. No, we do not accept return or exchange for items that have been altered (shortened/hemmed).