Table of Contents:
＊Ship to Address (Home Delivery)
＊Click & Collect (In-Store Pick Up)
＊Frequently Asked Questions

Via UNIQLO App or Website

• Log in to your UNIQLO membership Account
• Go to the [Online Purchase ] section
• The Tracking Number will show in your order details to view live tracking updates please add the tracking number on the courier website.

Via Whatsapp Notification

• After your order is shipped, you will receive a WhatsApp message on your registered mobile number
• This message includes a live tracking link and an estimated delivery date

Via E-mail (if you do not use WhatsApp)

• You will receive an automated e-mail with a live tracking link once your order is shipped

• You will receive a pick-up notification email once your order is ready for collection
• The order status in your [Online Purchase] will update to "Ready for pickup"
• Note: Currently our C&C service is unavailable from 14th January 2026. We will announce once we resume the service.

How to Collect Your Parcels

• Please bring along your e-mail confirmation (printed or on your smartphone). You can also show your UNIQLO App membership barcode for a quick and easy collection
• You have 14 days from when your order is delivered to the store to collect it

• Q. I do not receive any pick-up notification, what should I do?

  A. Please check your spam/junk folder as often emails are redirected. You can also confirm the status of your order by logging into your UNIQLO account and checking your [Online Purchase].

• Q. What happens if I am unable to collect my orders within designated period of time?

  A. If you are unable to collect your order within the designated time period, your order will be sent back to our warehouse. We are sorry that we are unable to extend the collection period.