If any of the following applies, please check the relevant page:
Defective Products

Please review the [Return & Exchange Conditions] before proceeding with each procedures.

Table of Contents
＊Return Process
＊Return Request & Shipping Steps
＊Return Fee
＊Frequently Asked Questions

For Online Orders 

Submit a return request from your purchase history and the items will be picked up by our courier partner.
Once the warehouse confirms your returned items, we will process your refund. [Click here for Refund Details] 
 

Steps (tap each item for details): 

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  1. Submit a return request from your purchase history

      
      

  1. Go to [Purchase History]
  2. Tap [Return] for the order
          *If the button is not shown, the item cannot be returned 
          *If the return period has expired, the button will not appear
      
      3. Confirm Return conditions, then tap [Return] for this Item
      
      4. Select [Return], then tap [Continue]
      
      5. Choose quantity and reason, then tap [Check Selection Details]
      
      6. Review details and tap [Submit]
           *Tap [Next] to receive a confirmation email.
           *If you made a mistake, tap Cancel Return and reapply 
      

      
      
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  2. Prepare for return (obtain return order number)

      
      

  1. Keep the item/s ready with tags intact in the original condition
   2. Our courier partner will visit your address/location within 1-3 days of creating return order

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  How to check your return Order number and return address

      
      

  You must complete your return application first.
      1. Go to [Online Purchase]
      2. Tap [Return] for the relevant order 
      3. Open the [History] tab and tap [Check Return Details (Return Order Number, Return Address)]

      
      

Important Notes

• Items without a return request cannot be accepted.    
• Include the return Order number and authorisation code (OTP) issued after your return request. Items without these cannot be accepted.
• The return address will be displayed during the return request.  
• The return will be picked up in 1-3 days post raising your return request on your UNIQLO India account
• The refund will be processed once the item/s reaches our warehouse within 3-7 days depending upon your location
• Once the item/s passes the quality check at our warehouse the refund will be processed in your original mode of payment within 3-7 business days.

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  Q. I see “You cannot apply for a return from this screen.”

      
      

  A. This happens when: 

      

  • Post 30 days from the date of purchase  
  • Part of a multi-buy purchase has already been processed for return 
  • Item is altered or from the non-returnable category

  
      

  Items purchased at a store can only be returned at that store. 
      

      
      
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  Q. The Return button is not displayed.

      
      

  A. This happens when:

           

  • The item does not meet return conditions [See conditions here]      
  • You already applied for an exchange and received the item  

      
      
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  Q. Can I cancel a return application?

      
      

  A. Yes, follow these steps: 
      
      1. Go to [Online Purchase]
      2. Tap [Return] for the order 
      3. Open the [History] tab and tap [Cancel Return Application] 
      4. Tap [Confirm Cancellation]
      
      Note: Once canceled, the Return order number becomes invalid. If you still want to return, please apply again. 
       

      
      
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  Q. Why has my return been rejected and sent back to me?

      
      

  A. Your return may be rejected if:

            

  • More than 30 days have passed since you received the item      
  • No Return Request has been submitted      
  • Original packaging, price tag, or label is missing       
  • Item is innerwear or a packaged product         
  • Item is not in new condition (looks used or washed)         
  • Item is damaged (torn, stained, wrinkled)         
  • Item has odor (cigarette, perfume)     

      
      
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  Q. Can I return an item at the store? 

      
      

  A. No, for online orders, returns are not accepted in stores. [Click here for Online Orders Exchange Details]

      
      
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  Q. What happens to my refund if I used a voucher?

      
      

  A. If you used a voucher, the value of your voucher is distributed proportionately across all items in your order.
      When returning an item from an order where a voucher has been applied, the value of the voucher will be deducted accordingly.
      Please be aware that the voucher cannot be re-issued. [Click here for more information]