How can we help?

If your order history shows the above screen. We regret the inconvenience caused to you.

Please do not worry within 30 minutes either you will receive an order confirmation email from Uniqlo India, or payment will be failed & the amount will be automatically reversed in your source account by the payment gateway PAYU within 1-3 days of the transaction. 

In case of refund the amount will reflect in your source account within 1-3 business days as per the bank's timeline.

If there is no order confirmation email & the amount is still not reversed after 3 business days please contact our customer service team here

WHY IS MY ORDER NOT PLACED AND AMOUNT DEDUCTED – YOU DON’T NEED TO WORRY AS YOUR AMOUNT WILL GET AUTO REFUNDED, BELOW ARE SOME COMMON REASONS FOR THIS ISSUE.

Network Drop during payment confirmation: Your internet connection (or ours) might have flickered for a split-second right after your bank approved the payment. Our system didn't get the final confirmation from the bank on time, so it couldn't create your order.

Internal Order Creation Issue: In very rare cases, the payment confirmation is received successfully, but a temporary issue on our website prevents the order from being finalized in our system.

UPI – There can be multiple reasons for payment failure.

Incorrect UPI PIN: This is the most common reason! It's easy to mistype your secret PIN in a hurry. If you enter the wrong PIN multiple times, your bank might temporarily block your UPI transactions for security.

Daily Transaction Limit Reached: To keep your money safe, your bank and the UPI app (like Google Pay, PhonePe, or Paytm) set a limit on how much you can spend or how many transactions you can do in a day. You might have hit this limit.

Bad Internet Connection: A weak or unstable internet connection on your phone can interrupt the payment process, causing it to fail.

Bank Server Down: Sometimes, your bank's servers might be too busy or down for maintenance. Think of it like a traffic jam on the road to completing your payment. It's usually a temporary issue.

UPI App Glitches: The UPI app you are using might be facing a temporary technical snag. A simple restart of the app or your phone can sometimes fix this.

Timed Out: UPI payments need to be completed within a certain time frame (usually a few minutes). If you take too long to enter your PIN or approve the payment, the request will "time out" and fail.

Wrong UPI ID: If you're using a UPI ID to pay, a small typo can send the payment request to the wrong person or to a non-existent ID, causing the transaction to fail.