Q. How can I return an item purchased from the Online store?
Please refer to our detailed process of how to raise a return for items purchased from our online store:
Step 1: Go to your "Order History" under your account membership
Step 2: Look for your recent order number you wish to return and click on "RETURN" tab
Step 3: Select only the item returnable items you wish return
Step 4: Uncheck the reason of return & confirm the item condition. Click on "Continue" to proceed
Step 5: Add the return pickup address details on this page and click on "CONTINUE"
Step 6: Cross check the details shared in previous steps & click "Submit"
Step 7: This kind of final screen will appear once your return has been placed successfully and there will be an automated email sent on your registered email id with Uniqlo.
Note: Please make sure to read the Return Policy included in your package to check the process relating to your order classification. Online purchases that require refund must be returned & handed-over to the Delhivery pickup person. Please follow these steps: - Make sure to read the Return Policy. Confirm that the items meet the Return & Exchange Policy. - Re-pack the items including all original tags, original receipt. - Login to your UNIQLO account and go to the Order History tab select your order number to raise return - 50 INR Shipping fee will charged of item return back to our warehouse shall be shouldered by the customer. - The item will be picked up from your location within 3-7 days post raising the return on the app/website - The process of refund begins when we receive the item in our warehouse and passes QC there will be an email notification sent to your registered email id - Refunded amount will be reverted to the credit/debit card account used to purchase the online order. - Refund takes up to 7-14 business days to be processed. However, the timeline may depend on your credit/debit card company's policy. - Payment Gateway PayU will notify you on your registered email id with us for the successful processing of the refund - Incase the item received is not in saleable condition= used, tags not intact, washed, stained or a non-returnable item the same will be sent back to the customer - Incase of any delay beyond 14 business days for the refund of the return order kindly contact our customer service team