How can we help?

Please refer to our detailed process of how to raise a return for items purchased from our online store:

Step 1: Go to your "Order History" under your account membership



Step 2: Look for your recent order number you wish to return and click on "RETURN" tab


Step 3: Select only the item returnable items you wish return 


Step 4: Uncheck the reason of return & confirm the item condition. Click on "Continue" to proceed



Step 5: Add the return pickup address details on this page and click on "CONTINUE"



Step 6: Cross check the details shared in previous steps & click "Submit"



Step 7: This kind of final screen will appear once your return has been placed successfully and there will be an automated email sent on your registered email id with Uniqlo.



Note: 
Please make sure to read the Return Policy included in your package to check the process relating to your order classification.  
Online purchases that require refund must be returned & handed-over to the Delhivery pickup person.
Please follow these steps:
- Make sure to read the Return Policy. Confirm that the items meet the Return & Exchange Policy.
- Re-pack the items including all original tags, original receipt.
- Login to your UNIQLO account and go to the Order History tab select your order number to raise return 
- 50 INR Shipping fee will charged of item return back to our warehouse shall be shouldered by the customer.
- The item will be picked up from your location within 3-7 days post raising the return on the app/website
- The process of refund begins when we receive the item in our warehouse and passes QC there will be an email notification sent to your registered email id
- Refunded amount will be reverted to the credit/debit card account used to purchase the online order.
- Refund takes up to 7-14 business days to be processed. However, the timeline may depend on your credit/debit card company's policy.  
- Payment Gateway PayU will notify you on your registered email id with us for the successful processing of the refund
- Incase the item received is not in saleable condition= used, tags not intact, washed, stained or a non-returnable item the same will be sent back to the customer
- Incase of any delay beyond 14 business days for the refund of the return order kindly contact our customer service team