Order Cancellation & Modification

Q. Order Cancellation & Modification

Order Cancellation is allowed within 30 minutes of placing the order.

However, order modification function (change size, color or shipping address) is UNAVAILABLE at the moment.

How to Cancel Order on Website
1. Login to your online account. Click the membership profile icon on the bottom.

2. Click the 【Order history】 and find the desired order and click 【CANCEL】

3. Order Status will be shown as 【Cancelled】 once successful.
- For Click & Collect Orders
  The order will expire after 14 days once the order is delivered to your chosen store and the same will be refunded within 5-7 business days post the order expiry date.
- Note: Store or Customer service cannot cancel the order

Frequently Asked Questions

1. Can I change the details of my online order (size/ colour)?

2. Can I request cancellation after 30 minutes or selected item(s) only?

3. I'd like to change/ update my shipping address for Home Delivery online order.

4. I had cancelled my online order but not receiving the refund yet.

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Q. Order Cancellation & Modification

How to Cancel Order on Website

For Click & Collect Orders

1. Can I change the details of my online order (size/ colour)?

2. Can I request cancellation after 30 minutes or selected item(s) only?

3. I'd like to change/ update my shipping address for Home Delivery online order.

4. I had cancelled my online order but not receiving the refund yet.

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